Refund policy
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Returns Our policy lasts 30 days from the date of delivery. If 30 days have passed since your order was delivered, unfortunately we can't offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Damaged or Defective Items If your item arrives damaged or defective, please contact us at sales@texas2step.com or call 855-683-4653 within 7 days of delivery with a description and photos of the damage. We will arrange a replacement or full refund at no cost to you — return shipping will be covered by Texas 2 Step Waterless Wash & Wax in these cases.
Refunds Once your return is received and inspected, we will email you to notify you that we have received your returned item and whether your refund has been approved or rejected. If approved, your refund will be processed within 5–7 business days and a credit will automatically be applied to your original method of payment.
Late or Missing Refunds If you haven't received your refund after 7 business days, first check your bank account. Then contact your credit card company — it may take additional time before your refund is officially posted. If you've done all of this and still haven't received your refund, please contact us at sales@texas2step.com or call 855-683-4653.
Return Shipping You are responsible for covering return shipping costs unless the item is damaged or defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Please ship all returns to: Texas 2 Step Waterless Wash & Wax 2217 Santa Anna Ave Dallas, TX 75228
If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without tracking